Updated on 1st May 2023.
Shipping and Handling ✈️
For most items, orders are processed and shipped within 48 hours. We use this period for order verification, tailoring, quality checking and packaging. You will be sent an automatic email with a tracking number which you can use here. Tracking updates should start to appear after 3 days, but in the case that our tracking platform is not feeding you with regular updates, you can use this platform too.
US Orders 🇺🇸
We advise 7-10 days for delivery. You can track your order via UPS using the tracking number provided in your tracking info. Our US warehouse is based in Colorado and delivery speed will vary, depending on your location. In some cases, parcels may take longer; due to unprecedented delays caused by COVID-19.
UK Orders 🇬🇧
We advise 4-7 days for delivery, but most orders arrive in 6 days. UK packages are delivered via Royal Mail. You can use your tracking codes directly on their website here, using the last-mile tracking number provided in your tracking info. Due to the unprecedented delays caused by this pandemic, some parcels can take longer.
Rest of World 📦
We advise 1-2 weeks for delivery, but deliveres can sometimes take longer due to the unprecedented delays caused by this pandemic, in coalition with a high number of international orders. Our aim is to have your items with you within 14 days. You can track your order using your last-mile tracking number with the logistics provider mentioned in your tracking info.
Failed Delivery ⚠️
If the package cannot be delivered to the given shipping address due to causes ascribable to the absent cooperation of the customer (wrong or incorrect shipping address, absent receiver,) or if the customer refuses to collect the package, the package will be returned to the sender (Inner Smile) at the customers expense. The expense includes shipping costs and any duty and tax the package may have incurred; this amount will be deducted from the total of the order to be refunded.
*In some cases, you could be notified that your parcel is "delivered" - when this actually means the order was successfully returned to our warehouse. Please coordinate with our customer support team via email (email@example.com) if you think this might be the case.